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var(--p-border-strong);background:var(--p-surface);color:var(--p-text-1);cursor:pointer;white-space:nowrap;border-radius:10px;align-items:center;gap:10px;margin-bottom:4px;padding:10px 12px;font-family:Gilroy,system-ui,sans-serif;font-size:13px;font-weight:700;display:flex}.view-as:hover:not(:disabled){background:#09cca914}.view-as:disabled{opacity:.5;cursor:not-allowed}.user-chip{background:var(--p-surface-2);cursor:pointer;border-radius:10px;align-items:center;gap:10px;padding:8px;display:flex;color:var(--p-text-1)!important}.user-chip:hover{text-decoration:none}.user-meta{white-space:nowrap;flex-direction:column;min-width:0;display:flex}.user-name{font-family:Gilroy,system-ui,sans-serif;font-size:13px;font-weight:700}.user-org{color:var(--p-text-3);font-size:11px}.main-col,.content{flex-direction:column;flex:1;min-width:0;display:flex}.content:focus{outline:none}.topbar{background:var(--p-surface);border-bottom:1px solid 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.strong{font-weight:700}.preview-select{background:var(--p-surface);border:0;border-radius:999px;height:30px;padding:0 10px;font-size:13px;font-weight:700}.preview-note{color:#c6fced;flex:1;min-width:200px}.preview-exit{color:#202b42;cursor:pointer;white-space:nowrap;background:#09cca9;border:0;border-radius:999px;height:30px;padding:0 14px;font-family:Gilroy,system-ui,sans-serif;font-size:12px;font-weight:700}main.page{flex-direction:column;gap:16px;width:100%;max-width:1440px;padding:24px 28px 48px;display:flex}@media (max-width:1024px){.topbar{padding:12px 20px}main.page{padding:20px 20px 40px}.preview-bar{padding:10px 20px}}@media (max-width:760px){.crumb{display:none}.search{flex:auto}}.list-page{gap:14px;padding-top:22px}.list-head{flex-wrap:wrap;align-items:flex-end;gap:14px;display:flex}.list-filters{flex-wrap:wrap;align-items:flex-end;gap:10px;display:flex}.filter-label{letter-spacing:.06em;text-transform:uppercase;color:var(--p-text-3);flex-direction:column;gap:4px;font-family:Gilroy,system-ui,sans-serif;font-size:11px;font-weight:700;display:flex}.filter-label .select{cursor:pointer;text-transform:none;letter-spacing:0;max-width:220px;height:36px;padding:0 32px 0 12px}.filter-reset{height:36px;font-size:12px}.bulk-bar{background:var(--p-ink-panel);color:#fff;border-radius:12px;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.bulk-bar .strong{font-weight:700}.bulk-btn{color:#fff;cursor:pointer;background:0 0;border:1px solid #ffffff4d;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:700}.bulk-btn:hover:not(:disabled){background:#ffffff1a}.bulk-select{cursor:pointer;border:0;border-radius:999px;height:32px;padding:0 30px 0 14px;font-size:12px;font-weight:700;color:#202b42!important;background-color:#09cca9!important}.bulk-clear{color:#c6fced;cursor:pointer;background:0 0;border:0;font-size:12px}.ticket-table{min-width:1112px}.ticket-grid{--cols:20px minmax(280px,2.6fr) 170px 118px 156px 140px 128px 70px;--gap:12px;padding-left:16px;padding-right:16px}.ticket-table .thead{border-radius:12px 12px 0 0}.trow.selected{background:var(--p-sel)}.ticket-link{font-size:13px;font-weight:700;color:var(--p-text-1)!important}.due{color:var(--p-text-2);font-size:12px;font-weight:700}.due-overdue{color:var(--p-err-fg)}.due-today{color:var(--p-tint-warn-fg)}.load-more{border-top:1px solid var(--p-border-2);justify-content:center;padding:12px;display:flex}.detail-page{max-width:1440px;padding-top:20px}.detail-head{flex-wrap:wrap;align-items:flex-start;gap:16px;display:flex}.back-btn{background:var(--p-surface);width:36px;height:36px}.detail-title{letter-spacing:-.01em;text-wrap:pretty;overflow-wrap:anywhere;font-family:Gilroy,system-ui,sans-serif;font-size:26px;font-weight:800;line-height:1.15}.tag{border:1px solid var(--p-border);background:var(--p-surface);color:var(--p-text-2);border-radius:999px;padding:3px 10px;font-size:12px}.watch-btn.on{background:var(--p-tint-ok);color:var(--p-tint-ok-fg);border-color:var(--p-tint-ok)}.detail-cols{flex-wrap:wrap;align-items:flex-start;gap:16px;display:flex}.detail-main{flex-direction:column;flex:480px;gap:12px;min-width:0;display:flex}.detail-side{flex-direction:column;flex:0 300px;gap:12px;width:340px;min-width:0;max-width:100%;display:flex;position:sticky;top:80px}.thread{flex-direction:column;gap:12px;margin:0;padding:0;list-style:none;display:flex}.event-row{color:var(--p-text-3);align-items:center;gap:10px;padding:2px 14px;font-size:12px;display:flex}.event-dot{background:var(--p-border-strong);border-radius:999px;flex:none;width:6px;height:6px}.link-btn{color:var(--p-tint-ok-fg);font-weight:700;font-size:inherit;cursor:pointer;background:0 0;border:0;padding:0}.link-btn:hover{color:#09cca9;text-decoration:underline}.post{border:1px solid var(--p-border);background:var(--p-surface);border-radius:12px;flex-direction:column;gap:10px;padding:14px 16px;display:flex}.post.partner{background:var(--p-partner-msg);border-color:var(--p-tint-ok)}.post.note{background:var(--p-note-bg);border-color:var(--p-note-bd)}.post-author{font-size:13px;font-weight:700}.post-time{white-space:nowrap;flex:none;font-size:12px}.post-body{white-space:pre-wrap;text-wrap:pretty;overflow-wrap:anywhere;font-size:14px;line-height:22px}.note-pill{color:#202b42;background:#ffe665;border-radius:999px;flex:none;align-items:center;gap:5px;padding:3px 9px;font-family:Gilroy,system-ui,sans-serif;font-size:11px;font-weight:700;display:flex}.att-chip{border:1px solid var(--p-border);background:var(--p-surface);cursor:pointer;color:var(--p-text-1);border-radius:8px;align-items:center;gap:8px;max-width:100%;padding:7px 12px 7px 8px;font-size:12px;display:flex}.att-chip:hover{border-color:#09cca9}.att-ico{background:var(--p-tint-ok);width:28px;height:28px;color:var(--p-tint-ok-fg);border-radius:6px;flex:none;justify-content:center;align-items:center;display:flex}.att-name{font-weight:700}.rate-card{background:var(--p-tint-ok);border-radius:12px;flex-wrap:wrap;align-items:center;gap:14px;padding:16px;display:flex}.rate-btn{cursor:pointer;border:0;border-radius:999px;width:36px;height:36px;font-family:Gilroy,system-ui,sans-serif;font-size:14px;font-weight:800}.rate-btn:disabled{cursor:default}.rate-score{background:var(--p-surface);height:36px;color:var(--p-text-1);border-radius:999px;align-items:center;padding:0 16px;font-size:14px;font-weight:800;display:inline-flex}.composer{background:var(--p-surface);border:1px solid var(--p-border);border-radius:12px;margin-top:4px;overflow:hidden}.composer.is-note{border-color:var(--p-note-bd)}.composer-head{border-bottom:1px solid var(--p-border);background:var(--p-surface);display:flex}.composer.is-note .composer-head{background:var(--p-note-bg)}.comp-tab{cursor:pointer;color:var(--p-text-3);background:0 0;border:0;padding:11px 16px;font-family:Gilroy,system-ui,sans-serif;font-size:13px;font-weight:700}.comp-tab[aria-selected=true]{color:var(--p-text-1);box-shadow:inset 0 -2px #09cca9}.comp-tab.note-tab[aria-selected=true]{box-shadow:inset 0 -2px #ffe665}.composer-text{resize:vertical;width:100%;box-shadow:none;border:0;padding:14px 16px;font-size:14px;line-height:22px;display:block;background:0 0!important}.composer-text:focus{box-shadow:none!important;border:0!important}.composer-foot{border-top:1px solid var(--p-border-2);flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;display:flex}.send-btn{color:#202b42;background:#09cca9;height:auto;padding:9px 18px}.send-btn.note{background:#ffe665}.send-btn:disabled{opacity:.55}.menu{z-index:10;background:var(--p-surface);border:1px solid var(--p-border);border-radius:12px;min-width:200px;max-height:260px;margin:0;padding:6px;list-style:none;position:absolute;bottom:40px;left:0;overflow:auto;box-shadow:0 16px 40px #202b421f}.menu button{text-align:left;width:100%;color:var(--p-text-1);cursor:pointer;background:0 0;border:0;border-radius:8px;padding:8px 10px;font-size:13px;display:block}.menu button:hover{background:var(--p-hover)}.panel{flex-direction:column;gap:10px;padding:16px;display:flex}.panel-title{font-size:14px;font-weight:700}.props{padding:6px 16px}.prop-row{border-bottom:1px solid var(--p-border-2);grid-template-columns:96px 1fr;align-items:center;gap:8px;padding:9px 0;font-size:13px;display:grid}.prop-row.last{border-bottom:0}.prop-row .select,.prop-row .input{padding:0 8px}.attr-list{flex-direction:column;gap:6px;margin:0;font-size:13px;display:flex}.attr-list div{grid-template-columns:110px 1fr;gap:8px;display:grid}.attr-list dt{font-size:12px}.attr-list dd{overflow-wrap:anywhere;margin:0;font-weight:700}.att-chip:disabled{opacity:.6}.email-modal{box-shadow:none!important;background:0 0!important}.email-card{color:var(--p-text-1);background:var(--p-surface);border-radius:12px;width:100%;overflow:hidden;box-shadow:0 16px 40px #202b421f}.email-head{background:var(--p-surface-2);border-bottom:1px solid var(--p-border);color:var(--p-text-2);flex-direction:column;gap:4px;padding:14px 18px;font-size:12px;display:flex}.email-head b{color:var(--p-text-1)}.email-body{background:var(--p-surface);flex-direction:column;gap:18px;padding:28px 36px;display:flex}.email-title{font-family:Gilroy,system-ui,sans-serif;font-size:24px;font-weight:800}.email-p{font-size:15px;line-height:24px}.email-table{border:1px solid var(--p-border);border-radius:12px;overflow:hidden}.email-row{border-bottom:1px solid var(--p-border-2);grid-template-columns:110px 1fr;gap:8px;padding:10px 16px;font-size:13px;display:grid}.email-row:last-child{border-bottom:0}.email-cta{background:#09cca9;border-radius:999px;align-self:flex-start;padding:12px 24px;font-family:Gilroy,system-ui,sans-serif;font-size:14px;font-weight:700;color:#202b42!important}.email-cta:hover{background:#08b999;text-decoration:none}.email-fine{color:var(--p-text-3);border-top:1px solid var(--p-border);padding-top:16px;font-size:12px;line-height:18px}@media (max-width:1024px){.detail-side{flex:100%;width:100%;position:static}}.rate-card.flash{box-shadow:0 0 0 3px #09cca9}.dash-page{padding-top:28px}.dash-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:16px;display:flex}.filter-bar{flex-wrap:wrap;align-items:center;gap:10px;padding:12px 14px;display:flex}.filter-bar .seg button{flex:none}.lock-chip{background:var(--p-tint-ok);height:34px;color:var(--p-tint-ok-fg);border-radius:999px;align-items:center;gap:6px;padding:0 12px;font-size:13px;font-weight:700;display:flex}.kpi-grid{grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:14px;display:grid}.kpi{flex-direction:column;gap:6px;padding:16px 18px 18px;display:flex}.kpi-value{letter-spacing:-.01em;font-family:Gilroy,system-ui,sans-serif;font-size:30px;font-weight:800}.delta{border-radius:999px;padding:3px 8px;font-family:Gilroy,system-ui,sans-serif;font-size:12px;font-weight:700}.delta-good{background:var(--p-tint-ok);color:var(--p-tint-ok-fg)}.delta-bad{background:var(--p-tint-err);color:var(--p-err-fg)}.delta-flat{background:var(--p-surface-3);color:var(--p-text-2)}.dash-wrap{container-type:inline-size}.dash-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,420px),1fr));gap:14px;display:grid}.dash-grid .chart-card{grid-column:span 2}.chart-card,.aging-card{flex-direction:column;gap:14px;min-width:0;padding:18px 20px;display:flex}.legend{color:var(--p-text-2);align-items:center;gap:6px;font-size:12px;display:flex}.legend span,.legend-sq{border-radius:3px;flex:none;width:10px;height:10px;display:inline-block}.bars{border-bottom:1px solid var(--p-border);align-items:flex-end;gap:4px;height:180px;padding-bottom:2px;display:flex}.bar-group{flex:1;justify-content:center;align-items:flex-end;gap:2px;min-width:0;height:100%;display:flex}.bar{border-radius:3px 3px 0 0;flex:1;max-width:12px;min-height:0}.aging-bar{background:var(--p-surface-3);border-radius:999px;gap:2px;height:12px;display:flex;overflow:hidden}.attention{border-top:1px solid var(--p-border);flex-direction:column;gap:8px;padding-top:12px;display:flex}.attention-row{cursor:pointer;color:var(--p-text-1);background:0 0;border:0;border-radius:8px;align-items:center;gap:8px;width:calc(100% + 16px);margin:0 -8px;padding:6px 8px;font-size:12px;display:flex}.attention-row:hover{background:var(--p-hover)}.agent-grid{--cols:minmax(200px,2fr) repeat(6,minmax(80px,1fr)) minmax(140px,1.4fr)}.health-grid{--cols:minmax(150px,2fr) repeat(5,minmax(56px,1fr)) 84px}.queue-grid{--cols:minmax(150px,1.6fr) 60px 70px minmax(120px,1.4fr);padding-top:11px;padding-bottom:11px}@container (width<=853px){.dash-grid .chart-card{grid-column:span 1}}.settings-page{gap:18px;padding-top:24px}.tabs{border-bottom:1px solid var(--p-border);gap:4px;display:flex}.tab{cursor:pointer;color:var(--p-text-3);background:0 0;border:0;padding:10px 14px;font-family:Gilroy,system-ui,sans-serif;font-size:14px;font-weight:700}.tab[aria-selected=true]{color:var(--p-text-1);box-shadow:inset 0 -2px #09cca9}[role=tabpanel][hidden]{display:none}.partners-layout{flex-wrap:wrap;align-items:flex-start;gap:16px;display:flex}.partner-list{flex-direction:column;flex:280px;gap:8px;min-width:0;max-width:340px;display:flex}.partner-card{cursor:pointer;background:var(--p-surface);border:1px solid var(--p-border);color:var(--p-text-1);text-align:left;border-radius:12px;flex-direction:column;gap:8px;padding:12px 14px;font-family:inherit;display:flex}.partner-card.on{background:var(--p-sel);border-color:#09cca9}.stack-av{border:2px solid var(--p-surface);border-radius:999px;margin-left:-5px;display:inline-flex}.partner-detail{flex-direction:column;flex:380px;gap:14px;min-width:0;display:flex}.partner-head{flex-wrap:wrap;align-items:center;gap:14px;padding:18px 20px;display:flex}.steps{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;margin:0;padding:0;list-style:none;display:grid}.steps li{align-items:center;gap:8px;font-size:13px;display:flex}.step-ck{border:1.5px solid;border-radius:999px;flex:none;justify-content:center;align-items:center;width:18px;height:18px;display:flex}.team-grid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px;display:grid}.team-card{border:1px solid var(--p-border-2);border-radius:10px;align-items:center;gap:10px;padding:8px 10px;display:flex}.puser-grid{--cols:minmax(200px,2fr) 150px 90px 90px 190px}.invite-row{border-top:1px solid var(--p-border);background:var(--p-surface-2);grid-template-columns:minmax(140px,1fr) minmax(180px,1.3fr) 150px auto;align-items:center;gap:10px;padding:14px 20px;display:grid}.err-line{color:var(--p-err-fg);grid-column:1/-1;font-size:12px}.team-chip{cursor:pointer;background:var(--p-surface);color:var(--p-text-2);border:1px solid var(--p-border);border-radius:999px;padding:6px 12px;font-size:12px;font-weight:700}.team-chip.on{background:var(--p-btn-bg);color:var(--p-btn-fg);border-color:var(--p-btn-bg)}.admin-box{background:var(--p-surface-2);border:0;border-radius:12px;flex-direction:column;gap:10px;min-width:0;margin:0;padding:14px;display:flex}.role-cards{grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr));gap:14px;display:grid}.role-card{align-items:flex-start;gap:12px;padding:16px 20px;display:flex}.role-ico{border-radius:999px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:flex}.role-text{color:var(--p-text-2);font-size:13px;line-height:20px}.staff-invite{border-bottom:1px solid var(--p-border);grid-template-columns:repeat(auto-fit,minmax(160px,1fr));align-items:end;gap:10px;padding:16px 20px;display:grid}.staff-grid{--cols:minmax(220px,2fr) 150px 110px 90px 90px 190px}.cfg-section-head{border-bottom:1px solid var(--p-border);flex-wrap:wrap;align-items:center;gap:12px;padding:16px 20px;display:flex}.queue-layout{flex-wrap:wrap;display:flex}.queue-nav{border-right:1px solid var(--p-border);flex-direction:column;flex:220px;gap:2px;min-width:0;max-width:300px;padding:8px;display:flex}.queue-item{cursor:pointer;color:var(--p-text-1);text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:8px;padding:9px 10px;font-family:inherit;font-size:13px;display:flex}.queue-item:hover{background:var(--p-hover)}.queue-item[aria-current=true]{background:var(--p-nav-active);font-weight:700}.queue-edit{flex-direction:column;flex:440px;gap:18px;min-width:0;padding:18px 20px;display:flex}.color-dots{align-items:center;gap:6px;height:34px;display:flex}.color-dot{cursor:pointer;width:24px;height:24px;box-shadow:0 0 0 2px var(--p-surface) inset;border:2px solid #0000;border-radius:999px;padding:0}.color-dot[aria-pressed=true]{border-color:var(--p-text-1)}.attr-table{border:1px solid var(--p-border);border-radius:10px;overflow-x:auto}.attr-grid{--cols:minmax(150px,1.4fr) 110px minmax(130px,1fr) 72px 32px;--gap:10px;padding:9px 12px}.dashed-empty{border:1.5px dashed var(--p-border-strong);color:var(--p-text-2);border-radius:10px;padding:16px;font-size:13px}.status-grid{--cols:minmax(170px,1.4fr) 190px 200px 120px 80px 40px}.tone-swatches{gap:6px;display:flex}.tone-swatch{cursor:pointer;width:22px;height:22px;box-shadow:inset 0 0 0 2px var(--p-surface);border:2px solid #0000;border-radius:999px;padding:0}.tone-swatch[aria-pressed=true]{border-color:var(--p-text-1)}.sla-grid{--cols:1fr 120px 120px}.two-up{grid-template-columns:repeat(auto-fit,minmax(min(100%,420px),1fr));align-items:start;gap:14px;display:grid}.rules-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,380px),1fr));display:grid}.rule-row{border-top:1px solid var(--p-border-2);align-items:center;gap:14px;padding:12px 20px;display:flex}.save-bar{justify-content:flex-end;align-items:center;gap:12px;display:flex}@media (max-width:760px){.invite-row{grid-template-columns:1fr 1fr}.queue-nav{border-right:0;border-bottom:1px solid var(--p-border);max-width:none}}.delete-user{height:28px;padding:0 10px}.prio-list{flex-direction:column;gap:8px;margin:0;padding:6px 20px 16px;list-style:none;display:flex}.prio-row{grid-template-columns:20px minmax(160px,1fr) auto auto;align-items:center;gap:12px;display:grid}.prio-index{text-align:right;font-size:12px}@media (max-width:760px){.prio-row{grid-template-columns:20px 1fr auto}.prio-row .tone-swatches{order:5;grid-column:2/-1}}.account-page{gap:14px;max-width:920px}.grid-fields{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;display:grid}.role-note{background:var(--p-surface-2);border-radius:10px;flex-direction:column;gap:8px;padding:12px 14px;display:flex}.chip-plain{background:var(--p-surface);border:1px solid var(--p-border);border-radius:999px;padding:3px 10px;font-size:12px}.switch-row{border-top:1px solid var(--p-border-2);align-items:center;gap:14px;padding:12px 20px;display:flex}.grid-auto{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;display:grid}.attr-box{background:var(--p-surface-2);border-radius:12px;padding:12px}.chip-list{flex-wrap:wrap;gap:6px;margin:0;padding:0;list-style:none;display:flex}.file-err{font-size:11px}